1. Introduction
Number Plate Shop ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website www.numberplateshop.co.uk or purchase number plates and related automotive accessories.
2. Information We Collect
We may collect and process the following information: Your contact details (name, email address, phone number, delivery and billing address); Vehicle registration details and proof of entitlement documents as required by UK law; Payment details processed securely by our PCI-compliant payment partners; Device information and browsing interactions gathered via cookies.
3. Legal Basis for Processing
We process your personal information under the following lawful bases: Contractual necessity (to fulfill your orders and deliver products); Legal obligation (compliance with DVLA registered number plate supplier regulations and UK law); Legitimate interests (to improve our website experience and maintain security); and Consent (for optional marketing communications).
4. DVLA Record Keeping and Compliance
As a registered supplier with the DVLA (Driver and Vehicle Licensing Agency), we are legally mandated to retain records of your name, address, and entitlement documents for a statutory minimum period. These records are kept strictly confidential in secure storage and are only disclosed to the DVLA or law enforcement agencies when legally mandated.
5. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We share data only with essential service providers necessary for business operations, including: Trusted delivery couriers (to ship your order); Secure payment gateway providers; and Regulatory authorities where required by statutory legislation.
6. Data Security and Retention
We implement industry-standard encryption, firewalls, and secure server protocols to protect your personal information against unauthorized access, loss, or alteration. Data is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal requirements.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve navigation, analyze site usage, and support shopping cart functions. You can manage cookie preferences through your web browser settings at any time.
8. Your Rights Under UK GDPR
Under UK General Data Protection Regulations, you have rights including: The right to access your personal data; The right to request correction of inaccurate data; The right to request erasure where permitted by law; and The right to object to or restrict processing. Note that certain records cannot be deleted early due to DVLA statutory obligations.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Data Protection Team at support@numberplateshop.co.uk or via our Contact Us page.